Unresolved issue? Have a complaint? We’re on it.

Tell us the issue. We’ll try to resolve it.

We’re eager to understand your grievance and to try and make it right. Filing a complaint on this page gives you the absolute best chance of getting an acceptable resolution. This is the most direct path to escalate any issues you might have straight to our management team.

National Gas & Electric Complaint

Before you file a complaint we recommend you attempt to communicate with our customer service department by phone at 888-442-0002 or by email at customercare@NGandE.com. Our customer care team can resolve the vast majority of issues directly. However, if our customer service is unable to resolve your concerns you can escalate the issue to our management team by filling out the form on this page or by sending a detailed email to complaints@NGandE.com. Your feedback is vitally important to us. ALL COMPLAINTS ARE REVIEWED BY OUR MANAGEMENT TEAM.
Please provide as much detail as possible to allow us to research any issues concerning your account. Make sure to include a phone number, your service address and utility account number to allow us to quickly locate your account.

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